Contact

Get in touch.

For certification, verification, or institutional partnership inquiries, use the form below or reach us through our official channels.

How to reach us

We respond to inquiries within 2–3 business days during regular hours.

Email

contact@naiwa.ae

For general inquiries

Location

Dubai, United Arab Emirates

Remote correspondence and appointments only

Hours

Sunday – Thursday

9:00 AM – 5:00 PM GST

Verifying a certificate?

Use the verification portal directly, it is faster than the form and needs no account.

Go to verification →

Submit an inquiry

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Frequently asked

Common questions.

Once your evidence is complete, the assessment normally reaches a decision in days rather than weeks. How long it takes depends on how complete your evidence is and on any remediation you need to do, so no timeframe is guaranteed.

Full details of the fee structure, including the pre-review fee, are on the fees page. View certification fees →

Enter the certificate ID in the verification portal. It is available around the clock, open to anyone, and shows real-time status. Open verification →

Yes. Enterprises may request a review within 30 days, submitting additional evidence that addresses the specific deficiencies noted.

No. Browsing the directory and verifying a certificate are open to anyone, with no account. An account is only needed to list a business or save the ones you follow.

Sensitive documents stay private by default, protected by access controls and encryption, and are never shared without your consent. Read the privacy policy →

Submit an inquiry

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